Refund terms

Last updated: October 5, 2026

This site charges nothing. There is therefore nothing to refund for anything done on this page. The rules below apply to amounts paid to us directly at a later stage, and they are set out here so they are known before any payment is made.

Deposits paid in advance

Where a deposit is paid to secure an order or a booking, it is refundable in full if you cancel before we begin the work. We issue the refund within 10 business days of the written request, to the same account the payment came from.

After work has begun

When work is already under way, the refund is the part not yet spent on materials or labour, with the deduction itemised in writing before payment.

If we fail to deliver

Should we be unable to deliver what was agreed for a reason on our side, everything you paid is returned in full, without deduction or fee.

How to ask

Email contact@dimassaputro.online quoting the order reference; we confirm on the same business day and give you the refund date.